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Cornerstone guide · Home insurance

Complete Home Insurance Guide for South African Households

A structured guide to buildings, contents, values, exclusions, claims records and annual household insurance reviews.

In brief: Home insurance is not one single question. Buildings, contents, portable possessions and personal liability can each follow different definitions, limits, responsibilities and policy conditions.

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Separate the structure from the belongings

Buildings cover generally concerns the permanent structure and fixtures, while contents cover generally concerns movable belongings. Ownership, leasing and sectional-title arrangements can change responsibilities, so check the governing documents and actual policy schedule.

Use realistic rebuilding and replacement values

Market value, rebuilding cost and the replacement value of household belongings are different figures. Renovations, materials, professional fees, inflation and major purchases can make an old declaration unreliable.

Build a usable inventory

Photographs, invoices, serial numbers, valuations and a room-by-room list can support both an insurance review and a later evidence trail. Store copies away from the property and update them after significant changes.

Test the event, not the product label

Fire, theft, storm, burst pipes, gradual deterioration, maintenance, power-related damage and accidental loss can be treated differently. Read the insured event, exclusions, sub-limits and extensions rather than assuming a household label answers every scenario.

Check vacancy, maintenance and security conditions

An unoccupied home, a delayed repair, an alarm condition or a security change can be material. Report important changes and ask what evidence or precautions the policy requires for your particular property.

Treat high-value and portable items separately

Jewellery, cameras, laptops, collections and items used away from home can need specification, valuations or a separate section. Confirm the item, territory, limit and accidental-damage question before relying on a general contents amount.

After damage, prevent further loss safely

Protect people, document the incident, preserve evidence and seek claims instructions before non-emergency repairs. Keep invoices and reports for urgent mitigation work, because the policy may prescribe a notification and assessment process.

Review after life changes

Moving, renovating, adding solar or security equipment, buying valuables, changing occupants or letting the property can change the risk. An annual review is an opportunity to correct values and conditions before a loss occurs.

A sensible next step

If you are reviewing a quote or existing cover, prepare the schedule and questions for an authorised adviser. Do not submit sensitive information through this first-contact website form.

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Answer library

Common follow-up questions

Browse the full FAQ
Do I need both buildings and contents cover?

That depends on what you own and are responsible for. Owners, tenants and sectional-title residents can have different obligations.

Does buildings cover every water leak?

No. The cause, maintenance history, wording, exclusions and limits can matter.

Are my valuables covered outside home?

Not automatically. Ask whether items need to be specified or whether a portable-possessions section applies.

What helps with a contents claim?

Inventories, receipts, photographs, valuations, serial numbers and incident reports can help, subject to the insurer’s actual evidence requirements.

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